Shipping Terms

Shipping Locations

We currently only ship to the US and Canada.

Canadian Orders - Duties, Taxes & Brokerage Fees

If you are ordering from Canada:

  • Orders are shipped Delivery Duty Unpaid (DDU), also known as Delivered At Place (DAP).
  • This means all customs duties, taxes, and brokerage fees are the responsibility of the buyer.
  • These charges are not included in the product price or shipping cost shown at checkout.
  • The carrier will collect these fees from you before or at the time of delivery.
  • If you refuse delivery due to unpaid duties/ taxes, the package may be returned to us.
    • In this case, we will refund the product cost minus any shipping charges and return fees incurred.

Refused or Returned Shipments

  • Shipping charges are non-refundable unless the return is due to our error.
  • If a shipment is refused or returned to us due to an incorrect address, unpaid duties/taxes, or other reasons outside our control, the customer will be responsible for any return shipping costs.

Lost or Damaged Packages

  • We are not responsible for lost or damaged packages once the carrier has marked them as delivered.
  • If your package is lost or arrives damaged, please contact the carrier directly to file a claim.

Policy Changes

We may update these Shipping Terms from time to time. The latest version will always be posted on this page.